Complaints about South Australian Government

South Australian Government agencies are required to comply with the Information Privacy Principles Instruction in the way they manage, collect, use and store personal information.

If you believe a South Australian Government agency has failed to comply with the Information Privacy Principles Instruction and has breached your privacy you should, in the first instance, contact a senior officer in that agency to try and resolve the issue. 

If the agency is unable to help you, or you are dissatisfied with the response, you can lodge a complaint with the authority best placed to deal with your concerns. 

Below are some examples of complaint categories, and the appropriate body to lodge them with.

  • Complaints made by employees of the Crown, agencies or instrumentalities of the Crown, in relation to their employment

The Office of the Commissioner for the Public Sector and Employment

  • Complaints regarding the delivery of government health services

Health and Community Services Complaints Commissioner

  • Complaints about South Australia Police

The Office for Public Integrity

  • Complaints involving corruption, misconduct and maladministration in public administration

The Office for Public Integrity, and/or

The South Australian Ombudsman (misconduct and maladministration only)

  • Complaints about private organisations or Commonwealth Government agencies

The Office of the Australian Information Commissioner

  • Complaints about Local Government

See the Local Government Associations Complaints about councils webpage for more information

  • Complaints about Universities

See the Governments Feedback and complaints about tertiary education webpage for more information

Privacy Committee Complaint Management

For privacy complaints that may be a breach of the IPPI and do not fit into the examples above, you can forward your complaint (in writing) to the Executive Officer of the Privacy Committee.

Your written complaint should include:

  • detail of the SA Government agency you consider has mishandled your personal information.
  • details of your concerns, what happened, when, what information was affected, who did it, and how and when you found out about it.
  • copies of any correspondence you have had with the agency in relation to your complaint.

When the complaint is received in writing, the Privacy Committee will forward it to the agency you believe has breached your privacy. In most instances this will require your identifying information to be forwarded.

Privacy Committee will:

  • acknowledge receipt of your complaint in writing and provide you with updates throughout the complaint resolution process.
  • seek a response from the agency to see whether they think a breach of the Information Privacy Principles has occurred and; what action has been or might be taken to resolve the matter.
  • assess the response and, if necessary; make a recommendation to the agency to amend their practices or; to adopt other measures to resolve the complaint.

Complaints can take up to six week to be dealt with; if you have any queries regarding the progress contact the Executive Officer.