The State Records Customer Service Charter is supported by our Service Delivery Timeframes,
Advice
Our staff endeavour to respond to requests for advice as soon as possible.
If our staff are unable to do so we commit to providing a response within the following timeframes.
Public access to the Collection
Written responses may take up to four weeks.
Archiving and Transfer
Written responses may take up to ten working days.
FOI, Privacy and Records Management
Written responses may take up to five working days, longer by negotiation.
Copying Services
Quotes
Up to four weeks.
Copying
Four weeks from payment, completion of larger jobs to be negotiated.
DIY Copying
On the spot.
Disposal
Review of a draft records disposal schedule
Within eight weeks from submission of all required documentation.
Research Centre
The Research Centre is located at 115 Cavan Road, Gepps Cross and is open by appointment.
In Research Centre enquiries
On the spot.
Viewing of original records
Records must be ordered by 2pm on the day prior to an appointment.
Agency Loans
Routine loans are processed within 48 hours.
Urgent loans are processed within 24 hours.
Transfer
Proposals
Responses may take up to two weeks.
Review documentation
Responses may take up to four weeks from submission of all required documentation.
Booking a physical transfer
Within five months after documentation approved.