The State Records Customer Service Charter   is supported by our Service Delivery Timeframes,

Advice

Our staff endeavour to respond to requests for advice as soon as possible. 
If our staff are unable to do so we commit to providing a response within the following timeframes.

Public access to the Collection: 
Written responses may take up to four weeks.

Archiving and Transfer:
Written responses may take up to ten working days.

FOI, Privacy and Records Management: 
Written responses may take up to five working days (longer by negotiation)

Copying Services

Quotes: 
Up to four weeks

Copying: 
Four weeks from payment. (Completion of larger jobs to be negotiated)

DIY Copying: 
On the spot

Disposal

Review of a draft records disposal schedule: 
Within eight weeks from submission of all required documentation.

Research Centre

Our Research Centre is located at 115 Cavan Road, Gepps Cross. 
Please check our opening hours

In Research Centre enquiries: 
On the spot

Viewing of original records:

Records ordered:

  • before 8.30am 
    Can be viewed after 9.30am
  • before 10.30am 
    Can be viewed after 11.30am
  • before 12.30pm 
    Can be viewed after 1.30pm
  • before 2.30pm 
    Can be viewed after 3.30pm
  • after 2.30pm 
    Can be viewed after 9.30am the next day the Research Centre is open.

Transfer

For transfer requests received after July 2019.

Proposals: 
Responses may take up to two weeks.

Review documentation
Responses may take up to four weeks from submission of all required documentation.

Booking a physical transfer: 
Within five months after documentation approved.