Service Changes

State Records is making changes to some of its services from October 2018.
These changes are a result of a review of access to and use of our facilities and services.
Changes have been carefully considered to ensure that we are providing the best service we can to you, within our available resources.

Opening hours

New opening hours for the Gepps Cross research centre from Monday 8 October 2018:

  • Tuesday - Thursday, 9:30am - 4:30pm

Open days will be held on the second Sunday in May (History Month) and August (National Family History Month).

The centre will be closed all other Sundays. The final Friday opening in the research centre will be 5 October 2018 and the final Sunday opening will be 14 October 2018.

Getting to the research centre

The free bus service between the city and Gepps Cross will run for the final time on Thursday 4 October 2018.

Researchers can continue to reach us at 115 Cavan Rd, Gepps Cross by:

Paying for services

For the safety of our staff, and efficiency of processing, from Monday 8 October we will no longer accept cash payments, cheque or money orders.
Payments may be made by card only. There are no additional fees for using a card.

Research services

Staff will no longer be able to offer research assistance to enquiries made over the phone or via email, from Monday 8 October.
We will still assist with:

  • Confirmation of the accuracy of archival references for citation purposes
  • Referrals to responsible agencies for access to restricted records
  • Remote ordering of records for viewing in the research centre
  • Supplying copies of records on receipt of specific references
  • Advice on the copyright status of records in the collection
  • Sourcing records relevant to Aboriginal family history, particularly regarding family separated because of past government policies.

Researchers can continue to access the catalogue, ArchivesSearch, as well as a range of finding aids on State Records’ website and a growing number of records online. Researchers may also visit the research centre, where staff will be on hand to provide assistance.

People unable to visit the research centre may engage a third party to undertake research on their behalf, on a fee basis.

Should you have any queries about these changes, please contact us at

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