New Service Delivery Timeframes

Our new State Records Customer Service Charter PDF (40.75 KB) is supported by our new service delivery timeframes as described below.


Our staff will endeavour to respond immediately to all enquires.  If our staff are unable to do so we commit to providing a response within the following timeframes.

FOI, Privacy & Records Management

Written responses may take up to five working days (Longer by negotiation)

Access to the Collection & Transfer

Written responses may take up to four weeks

Research Centre

Our Research Centre is located at 115 Cavan Road, Gepps Cross.  Please check the website for opening hours. 

In Research Centre enquiries

On the spot

Viewing of original records

Within the hour (If the records are offsite longer time periods will apply)

Copying Services


Up to four weeks


Four weeks from payment
(Completion of larger jobs to be negotiated)

DIY Copying

On the spot


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